Key factors in the provision of IT services include cost reduction, efficiency of processes and flexible response to changes. These issues are covered by standard ISO 20000-1. Standard ISO 2000-1 is based on the standard BS 15000 and it follows provisions of ITIL (IT Infrastructure Library). IT service management system based on ISO 20000-1 will allow you to improve efficiency of your IT solutions, reduce process-related costs and prevent unexpected failure or data loss in the long-term. The certification for ISO 20000-1 is recommended to all companies providing IT services.
Requirements:
- Ensuring data protection and access only to authorized personnel.
- Provision of resources for unexpected failure.
- Continuous improvement of processes.
- Planning and implementation of management services.
- Regular updates of software, hardware and check of risk activities.
Benefits:
- Enhanced security and data protection against loss or misuse.
- Improved competitiveness.
- Reduction of operational costs (particularly savings of time spent on error correction by up to 50%).
- Possibility to prevent unexpected failures.
- Greater preparedness to adapt quickly to IT changes and innovation.
- Greater efficiency of processes related to IT services.
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